National Grid Collections department is harassing paying customers who’s bills are late with daily automated calls asking for personal information, without any explanation of who the caller is or what they are looking for.
The wonderful collections department at National Grid are rude and ask debt collection type questions, then say they can harass and annoy you with their automated calls until they get their payment! They are worse then the scammers trying to scam you into paying for a debt. If you restrict their calls, they just send you a continuing shutoff notice for the entire bill, because you won’t let them call for payment, and the Public Service Commission says: National Grid is doing nothing wrong. Well ain’t that a big surprise!
Us consumers have paid for the remodel of that entire building in Syracuse, all brand new offices, just so they could outsource all their jobs. This company is all about profit! Between National Grid‘s outrageous delivery fees and their questionable billing practices, the Public Disservice Commission should be ashamed that it has allowed this monopoly to continue to harass and over charge their utility customers.