National Grid Collections department is harassing paying customers who’s bills are late with daily automated calls asking for personal information, without any explanation of who the caller is or what they are looking for.
The wonderful collections department at National Grid are rude and ask debt collection type questions, then say they can harass and annoy you with their automated calls until they get their payment! They are worse then the scammers trying to scam you into paying for a debt.
If you restrict their calls, they just send you what they call a continuing shutoff notice for the past due bill, and after you pay the past due bill upon receipt of their shutoff notice and before the shutoff date, a few days later another continuing shutoff notice arrives with the same shutoff date but now for your current bill which is not even due yet, all because you won’t let them call you for payment, and the Public Service Commission says: National Grid is doing nothing wrong. Well ain’t that a big surprise!
Us consumers have paid for the remodel of that entire building in Syracuse, all brand new
offices, just so they could outsource all their jobs. This company is all about profit! Between National Grid‘s outrageous delivery fees and their questionable billing practices, the Public Disservice Commission should be ashamed that it has allowed this monopoly to continue to harass and over charge their utility customers.