Back in the day our family loved to order from this restaurant. It had great food and service, so it was always a great time with Uncle Chubby’s at the table.
This year we have called and ordered many times, although the customer service seemed unfriendly and bored, the food was still always good so it was worth the frustration.
Well as of our last order, we will never order from this establishment again. Our meal arrived burnt and almost 30 minutes late per GrubHub’s estimated deliver time. The employees had to notice how burnt the food was when they put the lid on it and yet still sent it out to the customer anyway. When we reached out to the establishment we were told they were to busy to remake and redeliver the order not burnt. Apparently our satisfaction was not important!
We were then informed that we could call back at another time and there would be a credit waiting, and they would redeliver the food. Well Uncle Chubby does not keep his or his employees word! When we called back no one had any idea of a credit and the owner actually argued with us, and even though we had proof of the order through GrubHub he was still unfriendly and unwilling to replace what we had paid for and didn’t get.
Even GrubHub couldn’t understand this owners lack of customer service when we complained to them. You would think the business owner of this establishment would want to make his customers happy, but if your not happy with his food don’t plan on a refund, credit or even a re-delivery because it’s not going to happen.
Take my advice and stay away from Uncle Chubby, he’s not about providing good service or good food anymore!