TWC Modem leasing fees, and the Class Action Suit

It’s bad enough that Time Warner Cable has awful customer service and they now require digital adapters on analog TV‘s for a fee, but starting November 2012 they are going to start charging long time customers a so called leasing fee for their internet modems of $3.95 a month. If your not happy about that, you can buy your own but it must be one that’s approved for service by Time Warner Cable and that could run about $200 or more.

Buy or lease your modem

“According to CNY Time Warner Communications Manager Stephanie Salanger, the company’s main goal is to give customers the best experience possible and charging the fee will allow them to continually service the equipment and enhance their Internet services.”

That’s funny, considering customers have complained of having the worst experience possible with this company, and charging this additional fee more and more consumers will be leaving TWC. They boast about having so many ways to contact customer service, chat, email and phone, but if you try to call it’s always busy, if you open a chat session you get referred to call, and if you email they will reply with a referral to call, or no response at all.

Time Warner Cable figures if you can’t get through their busy phone line to complain, you’ll just go away, and if you do get through, they will say anything to get you off the phone, they will tell you “they are going to escalate your complaint and someone will call you back”. Well that won’t happen, these reps could care less, unless you don’t pay your bill you will never hear back from them. This company has the worst service by far, and now they are starting to gouge us with fee’s. Time to make a change, and start to complain email the CEO below.

Glenn A. Britt
Chairman, President and CEO
Time Warner Cable
60 Columbus Circle
New York, NY 10023
glenn.britt@twcable.com

Time Warner modem leasing fee class action suit: Read the Summons and Complaint here

3 thoughts on “TWC Modem leasing fees, and the Class Action Suit

  1. Hello There. I found your blog using msn. This is a really well written article.
    I’ll be sure to bookmark it and come back to read more of your useful information. Thanks for the post. I’ll definitely
    comeback.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s