Walmart.com Online Price Gouging

We were all happy when Walmart lowered it’s free shipping option amount from $50 to $35, and started providing 2-day shipping instead of their slow Post Office option. However suddenly everything is now listed with an In-Store price and a 2-day Shipping price.

2017-11-10_0955

What difference does it make if we purchase in-store or online price should be the same, and the 2 day shipping isn’t free if we are being price gouged for it. Walmart has not just added a few cents to items, something that is .48 cents In-Store is a $1.48 for the 2-Day Shipping option.

Sorry Walmart but it looks like you are charging us for that free 2-day shipping you offer.

From now on Walmart will NOT be our first option, the place that provides the cheapest price is where we will shop, and it looks like that won’t be Walmart!

We contacted Walmart ‘s CEO Doug McMillon about this and the response received from his team was ridiculous. They told us to shop at the store or pick up at the store, which basically means the extra charge is due to the 2-day shipping they claim is free!

The reason most people shop online is because they don’t want to go to the store, and some of us hate going to our local Walmart, because it takes just as long to pick up an order as it does to just go there and do the shopping yourself.

Response By Email (11/10/2017 05:12 PM)

Hello,

Thank you for your email and for taking the time to share your concerns regarding pricing on some items available on Walmart.com. We know that low prices are important to our customers and we’re committed to providing just that. However, in certain instances, our prices on Walmart.com may not be the same as what you see at your local Walmart store because of differences in the costs to serve our customers in the different channels. If Grocery pickup is an option for you, your local Walmart provides this service which offers the same low prices that we have in our stores because the orders are fulfilled at the store. For more information, please visit https://wmt-grocery.custhelp.com/app. Again, we thank you for sharing your concerns and want to assure you that we always work to make sure we are offering a competitive online price. If you have additional questions, please don’t hesitate to reach out.

Sincerely,
Princess B.
Senior Executive Escalations Specialist

 

Consumer Affairs Complaints

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