We were all happy when Walmart lowered it’s free shipping option amount from $50 to $35, and started providing 2-day shipping instead of their slow Post Office option. However suddenly everything is now listed with an In-Store price and a 2-day Shipping price.
What difference does it make if we purchase in-store or online price should be the same, and the 2 day shipping isn’t free if we are being price gouged for it. Walmart has not just added a few cents to items, something that is .48 cents In-Store is a $1.48 for the 2-Day Shipping option.
Sorry Walmart but it looks like you are charging us for that free 2-day shipping you offer.
From now on Walmart will NOT be our first option, the place that provides the cheapest price is where we will shop, and it looks like that won’t be Walmart!
We contacted Walmart ‘s CEO Doug McMillon about this and the response received from his team was ridiculous. They told us to shop at the store or pick up at the store, which basically means the extra charge is due to the 2-day shipping they claim is free!
The reason most people shop online is because they don’t want to go to the store, and some of us hate going to our local Walmart, because it takes just as long to pick up an order as it does to just go there and do the shopping yourself.
Response By Email (11/10/2017 05:12 PM)
Thank you for your email and for taking the time to share your concerns regarding pricing on some items available on Walmart.com. We know that low prices are important to our customers and we’re committed to providing just that. However, in certain instances, our prices on Walmart.com may not be the same as what you see at your local Walmart store because of differences in the costs to serve our customers in the different channels. If Grocery pickup is an option for you, your local Walmart provides this service which offers the same low prices that we have in our stores because the orders are fulfilled at the store. For more information, please visit https://wmt-grocery.custhelp.com/app. Again, we thank you for sharing your concerns and want to assure you that we always work to make sure we are offering a competitive online price. If you have additional questions, please don’t hesitate to reach out.
Senior Executive Escalations Specialist
Back in the day our family loved to order from this restaurant. It had great food and service, so it was always a great time with Uncle Chubby’s at the table.
This year we have ordered several times through GrubHub, even though the customer service seemed unfriendly and bored at Uncle Chubby’s, the food was still always good so it was worth the frustration.
Well after our last order, we will never order from this establishment again. I couldn’t wait for my lasagna to arrive, but it arrived burnt and almost 30 minutes late per GrubHub estimated deliver time. The employees had to notice how burnt this lasagna was (see picture above) when they put the lid on it and yet still sent it out to the customer anyway. When we reached out to the establishment we were told they were to busy to remake and redeliver the order not burnt. Apparently satisfaction is not important!
We were then informed we could call back at another time and there would be a credit waiting, and they would happily redeliver the food. I questioned this and was assured there would be a credit waiting. Well Uncle Chubby does not keep his or his employees word! When we called back no one had any idea of a credit and the owner actually argued about it, and even though there was proof of the order through GrubHub he was still unfriendly and unwilling to replace what was paid for and received burnt.
Even GrubHub couldn’t understand this owners lack of customer service when we complained to them, but they did nothing to rectify the issue. You would think the business owners of these establishments would want to make customers happy, but apparently if your not happy with the food don’t plan on a refund, credit or even a re-delivery because it’s not going to happen!
Take my advice and stay away from Uncle Chubby’s and GrubHub, they are not about providing good service or good food!