Verizon and the Municipal Construction Fee

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New York State Verizon customers under contract for Verizon Double Play, have had there bills continue to increase even though they are under contract price, due to Verizon charging a surcharge that they claim is a Federal Tax due to VOIP, but this surcharge was denied by the PSC. Yet Verizon has continued to increase the charge to all their 2 year contract holders unfairly. This surcharge continues to rise without any notice or explanation to their customers for the increase.

http://documents.dps.ny.gov/public/Common/ViewDoc.aspx?DocRefId=%7B9C355532-1432-4870-ABC3-375D27565082%7D

Verizon claims that this is a Federal charge mandatory for VOIP customers, and is listed under the Federal Tax part of your bill, but in reality this is a Verizon surcharge not mandatory by the federal government or the PSC, it is only Verizon collecting and increasing this surcharge.

Customers who have two year contracts are shocked when suddenly out of nowwhere their bill increases with this unknown charge. When the customer contacts Verizon, they are told that this charge is out of Verizon’s control, but in reality it’s their surcharge and their way of increasing your contract price.

Explanation of Taxes, Fees

  • Verizon Surcharges and Other Charges and Credits are costs the law allows Verizon to pass on to its customers as a surcharge.
  • This surcharge Verizon claims is to recover a portion of the expenses Verizon incurs for the relocation of its facilities that are in the public rights-of-way to prevent interference with streetrepairs, public construction projects or other activities required for public health, safety or
    convenience.

Subway No way!

I use to enjoy a Subway sandwich every now and then, while out for lunch or needing a quick dinner. However every since I had an issue in one of the Subway restaurants, I have never set foot in any of their establishments again.

Chicago (ILL) downtown, W.Adams St. " Sub...

Chicago (ILL) downtown, W.Adams St. ” Subway Restaurant ” (Photo credit: (vincent desjardins))

Subway doesn’t respond to customer issues or concerns, if you have a problem in one one of these restaurant don’t expect a response, a reply or even a coupon from this company. So don’t even waste your time complaining to the corporate office, CEO, or the establishment you patronized either. Subway customer service is the worst of the worse. When there is an issue, they would rather loose your business then provide exceptional customer service. They do not care about their customers or what they think, they only care about the money. When they receive a complaint, they just ignore it in the hopes that you will just go away and forget about it.

The CEO, Fred DeLuca will disrespect and ignore you, and he has trained his reps to do the same, even If you threaten never to eat at another Subway establishment again. It’s a shame Fred DeLuca didn’t learn anything from “Undercover Boss“, and there is clearly a lot more his company needs to learn about customer service and support, and how to respond and reply to complaints before everyone is saying Subway no way!

Electric Delivery fee and the PSC

This fee is normally twice the amount of the electricity supplied to any National Grid Customer. The PSC “Public Service Commission” has received many complaints from the public about the monopoly that is National Grid, and they have failed to act on behalf of the consumers while this fee has soared to twice the amount of supply.

National Grid customers are given a choice about where they can get their supply of electricity and gas from but they are stuck paying double that amount and more to National Grid for the delivery of their energy. National Grid will tell you it is based on the amount needed to maintain the lines, but let’s be clear were paying an awful lot for nothing here, and in reality all this UK- based company has seen is profit’s since they arrived in Upstate New York and took over Niagara  Mohawk.

Energy has become so expensive here people are starting to look into other resources and alternatives, but for now National Grid is winning this so-called Monopoly game and are the proud owners of our Utility Company.

Tell the PSC no delivery fee rate hike for NG!

Dispute this increase with the PSC here before it’s to late!

National Grid’s Rate Hike 

Beckens every road leads to a scam.

Beckens Moving Company is the worst of the moving industry, they give our solders with moving orders an estimate for their move and return all calls, and then once the customer signs the binding contract, the truck shows up days late, the driver now wants $100’s of dollars for packing materials. Then they try to charge $150 just to pack a Flat Screen TV! These people fought for our country and this company is working to rip them and the Armed Forces off.

Now once Beckens Moving Company gets your stuff you might never get it back, and if you do they will want more money out of you. Even after they provided you with rotten service, they will give no discount and will just have the so called third party driver that you didn’t hire, try to force you to pay whatever he requests to retrieve your belongings.

When you try to contact Beckens, they have stopped taking your calls, and they are no longer located at the address on the contract. When they do answer the phone they are rude, disrespectful, nasty and will tell you they will call you back, but that never happens, and once they do finally deliver your belongings it’s months late from the delivery date and the driver is asking for more money, isn’t that funny.

If you need to move, don’t call these fools, by the time you get your things back you will already have replaced most of it and have paid extra for it. If Beckens Moving Company has picked up your belongings and lost them or are holding them hostage for more money then your binding contract allows, call http://www.moverescue.com/ and fight back. This company has an F rating with the BBB and is not customer friendly!

Your Rights and Responsibilities When You Move

TWC Modem leasing fees, and the Class Action Suit

It’s bad enough that Time Warner Cable has awful customer service and they now require digital adapters on analog TV‘s for a fee, but starting November 2012 they are going to start charging long time customers a so called leasing fee for their internet modems of $3.95 a month. If your not happy about that, you can buy your own but it must be one that’s approved for service by Time Warner Cable and that could run about $200 or more.

Buy or lease your modem

“According to CNY Time Warner Communications Manager Stephanie Salanger, the company’s main goal is to give customers the best experience possible and charging the fee will allow them to continually service the equipment and enhance their Internet services.”

That’s funny, considering customers have complained of having the worst experience possible with this company, and charging this additional fee more and more consumers will be leaving TWC. They boast about having so many ways to contact customer service, chat, email and phone, but if you try to call it’s always busy, if you open a chat session you get referred to call, and if you email they will reply with a referral to call, or no response at all.

Time Warner Cable figures if you can’t get through their busy phone line to complain, you’ll just go away, and if you do get through, they will say anything to get you off the phone, they will tell you “they are going to escalate your complaint and someone will call you back”. Well that won’t happen, these reps could care less, unless you don’t pay your bill you will never hear back from them. This company has the worst service by far, and now they are starting to gouge us with fee’s. Time to make a change, and start to complain email the CEO below.

Glenn A. Britt
Chairman, President and CEO
Time Warner Cable
60 Columbus Circle
New York, NY 10023
glenn.britt@twcable.com

Time Warner modem leasing fee class action suit: Read the Summons and Complaint here

Another box, I think not!

If you thought you didn’t need a digital box because you had cable, think again.

Time Warner Cable is now forcing customers to have a separate digital set-top box for each analog television starting October 10, 2012. If you want to watch certain channels like LifeTime Movie Network, CMT, C-SPAN, EWTN, Golf Channel, OWN and TruTV, you will now be required to have a digital adapter or CableCARD for your analog televisions. Time Warner claims they are providing a better quality channel and picture, if that’s true why are they leaving their customers who already pay way to much for cable and are receiving less and less programming, no choice but to pay for a digital adapter or loose these channels they pay for!

Time Warner Cable claims you can get one of these adapters free until December 2013, what they don’t tell you is that free adapter you get today is the same one they are going to start charging you for come December 2013 at .99 cents a month. That’s why even though they suggest you order your free adapter online, when you try the site says not offered for your account. That’s because Time Warner Cable needs you to call and request their so called free digital adapter because it’s not considered free equipment, and they are going to start billing your account for it next year.

They are looking to charge their long time customers more money in surprise fees by claiming this adapter is free! Might be time for us to make a change to our digital TV, email the CEO and tell him no more fees!

Glenn A. Britt
Chairman, President and CEO
Time Warner Cable
60 Columbus Circle
New York, NY 10023
glenn.britt@twcable.com

NYS Unemployment, don’t plan on it.

Being unemployed in New York State is the worst. The Department of Labor will constantly refer you to their website through their automated phone system, to find answers and status of your claim, but their website doesn’t tell you anything other then benefits paid or pending, there is no information about why your not receiving benefits or why your claim is pending..

The reps are rude and treat you like you don’t want to work, they insult your intelligence and ability to find employment, make threats to not pay your benefits, and if they think you are employable they will critique your resume to their liking, then make you continue to come back just to show them a piece of paper that shows you are applying to jobs, they call this the program. Meanwhile your wasting time you could be spending looking for a job.

The Department of Labor says if they request paperwork and you don’t supply it, that will hold up your benefits, but in reality they hold up your benefits even without sending out requests for the paperwork, benefits are held as long as the paperwork is pending, and it could be as long as a month without benefits by the time you figure out why, send out the paperwork, then wait for them to receive it and scan it.

Military veterans coming home to New York State beware, the Department of Labor will tell you you are all set, and then sit back and hold up your benefits without notice, until the veteran makes calls and tries to find out why they are still not receiving benefits. Are you kidding me this is how New York State treats it’s unemployed veterans who have served our country, they should be ashamed!.

It’s bad enough to be unemployed in New York State, but to have to fight for benefits, when it takes four working days for an employed person to scan a document into a file is just outrageous. Thanks for nothing Albany!

Contact the NYS Governor

Complaints and Reviews

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