Verizon and the Municipal Construction Fee

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New York State Verizon customers under contract for Verizon Double Play, have had there bills continue to increase even though they are under contract price, due to Verizon charging a surcharge that they claim is a Federal Tax due to VOIP, but this surcharge was denied by the PSC. Yet Verizon has continued to increase the charge to all their 2 year contract holders unfairly. This surcharge continues to rise without any notice or explanation to their customers for the increase.

http://documents.dps.ny.gov/public/Common/ViewDoc.aspx?DocRefId=%7B9C355532-1432-4870-ABC3-375D27565082%7D

Verizon claims that this is a Federal charge mandatory for VOIP customers, and is listed under the Federal Tax part of your bill, but in reality this is a Verizon surcharge not mandatory by the federal government or the PSC, it is only Verizon collecting and increasing this surcharge.

Customers who have two year contracts are shocked when suddenly out of nowwhere their bill increases with this unknown charge. When the customer contacts Verizon, they are told that this charge is out of Verizon’s control, but in reality it’s their surcharge and their way of increasing your contract price.

Explanation of Taxes, Fees

  • Verizon Surcharges and Other Charges and Credits are costs the law allows Verizon to pass on to its customers as a surcharge.
  • This surcharge Verizon claims is to recover a portion of the expenses Verizon incurs for the relocation of its facilities that are in the public rights-of-way to prevent interference with streetrepairs, public construction projects or other activities required for public health, safety or
    convenience.

Electric Delivery fee and the PSC

This fee is normally twice the amount of the electricity supplied to any National Grid Customer. The PSC “Public Service Commission” has received many complaints from the public about the monopoly that is National Grid, and they have failed to act on behalf of the consumers while this fee has soared to twice the amount of supply.

National Grid customers are given a choice about where they can get their supply of electricity and gas from but they are stuck paying double that amount and more to National Grid for the delivery of their energy. National Grid will tell you it is based on the amount needed to maintain the lines, but let’s be clear were paying an awful lot for nothing here, and in reality all this UK- based company has seen is profit’s since they arrived in Upstate New York and took over Niagara  Mohawk.

Energy has become so expensive here people are starting to look into other resources and alternatives, but for now National Grid is winning this so-called Monopoly game and are the proud owners of our Utility Company.

Tell the PSC no delivery fee rate hike for NG!

Dispute this increase with the PSC here before it’s to late!

National Grid’s Rate Hike 

TWC Modem leasing fees, and the Class Action Suit

It’s bad enough that Time Warner Cable has awful customer service and they now require digital adapters on analog TV‘s for a fee, but starting November 2012 they are going to start charging long time customers a so called leasing fee for their internet modems of $3.95 a month. If your not happy about that, you can buy your own but it must be one that’s approved for service by Time Warner Cable and that could run about $200 or more.

Buy or lease your modem

“According to CNY Time Warner Communications Manager Stephanie Salanger, the company’s main goal is to give customers the best experience possible and charging the fee will allow them to continually service the equipment and enhance their Internet services.”

That’s funny, considering customers have complained of having the worst experience possible with this company, and charging this additional fee more and more consumers will be leaving TWC. They boast about having so many ways to contact customer service, chat, email and phone, but if you try to call it’s always busy, if you open a chat session you get referred to call, and if you email they will reply with a referral to call, or no response at all.

Time Warner Cable figures if you can’t get through their busy phone line to complain, you’ll just go away, and if you do get through, they will say anything to get you off the phone, they will tell you “they are going to escalate your complaint and someone will call you back”. Well that won’t happen, these reps could care less, unless you don’t pay your bill you will never hear back from them. This company has the worst service by far, and now they are starting to gouge us with fee’s. Time to make a change, and start to complain email the CEO below.

Glenn A. Britt
Chairman, President and CEO
Time Warner Cable
60 Columbus Circle
New York, NY 10023
glenn.britt@twcable.com

Time Warner modem leasing fee class action suit: Read the Summons and Complaint here

National Grids Late Payment Greed

National Grid Collections department is harassing paying customers who’s bills are late with daily automated calls asking for personal information, without any explanation of who the caller is or what they are looking for.

The wonderful collections department at National Grid are rude and ask debt collection type questions, then say they can harass and annoy you with their automated calls until they get their payment! They are worse then the scammers trying to scam you into paying for a debt.

If you restrict their calls, they just send you what they call a continuing shutoff notice for the past due bill, and after you pay the past due bill upon receipt of their shutoff notice and before the shutoff date, a few days later another continuing shutoff notice arrives with the same shutoff date but now for your current bill which is not even due yet, all because you won’t let them call you for payment, and the Public Service Commission says: National Grid is doing nothing wrong. Well ain’t that a big surprise!

Us consumers have paid for the remodel of the entire building located in Syracuse, with all brand new offices, just so they could outsource all their jobs. This company is all about profit! Between National Grid‘s outrageous delivery fees and their questionable billing practices, the Public Disservice Commission should be ashamed that it has allowed this monopoly to continue to harass and over charge their utility customers.

http://complaintwire.org/complaint/X6QBAAAAAAA/national-grid-collections

http://800notes.com/Phone.aspx/1-800-443-1837

New York Power to Choose

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