VZ upgrade it’s not just a $30 fee.

Verizon Wireless is cheating their long time customers with the free phone two year contract upgrade.

First there’s the $30 upgrade fee, for what we don’t know, then if you have an unlimited data plan, say bye bye, now you have the pricey $30 2GB plan, and if there was any discount on that data plan that’s gone too. Next when they bill you they pull that discount partial month double charge this month billing, which doesn’t make any sense especially when customers have said that their plan didn’t change, they only upgraded the phone on the same plan so what happen to their bill.

If doesn’t end there, there’s charges on your next bill because after the data plan switch that they pull, they are now billing for previous month data again claiming overage because of the unlimited plan refund! Then there’s the SMS premium text messages and downloads, that their charging a whopping $9.00 to $15.00 a piece for, really? Some customers have also complained about charges for international text messages and roaming, while only being in the US.

When you contest the bill, sometimes you might get a pleasant customer service representative, but most of the time especially when your late on your payment, they can be rude nasty and unhelpful. Clearly the only way to get anything resolved with this company is to be demanding and stand your ground, email the corporate CEO and tell him Verizon Wireless isn’t the only game in town and were sick of being ripped off by our cell phone carrier.

Verizon Corporate Office Headquarters:
140 West Street
New York, NY 10007
Corporate Phone Number: 1-212-395-1000
Corporate Fax Number: 1-212-571-1897
Corporate CEO Email: lowell.mcadam@verizonwireless.com
Corporate Stock Symbol: VZ

Verizon Wireless Executives

Verizon: Dropped the fee

Update Happy New Year:

verizonwireless has dropped their plans for a fee, in just one day there was enough backlash that verizonwireless had no choice but to reconsider their plans for this fee. Congratulations Consumers!

Previous Post:

I have been a long time customer of verizonwireless and was not surprised to hear that they now want to collect $2 just for giving you the convenience of paying their bill. They continue to act like their the only service in town, they overcharge their customers and then when they don’t/can’t pay by the due date their wonderful financial department threaten with shutoff and contract fees.

We should charge verizonwireless $2 every month for being stuck in their yearly contracts and overcharged on a monthly basis.

Everyone please

Sign the Petition Here