First there’s the $30 upgrade fee, for what we don’t know, then if you have an unlimited data plan, say bye bye, now you have the pricey $30 2GB plan, and if there was any discount on that data plan that’s gone too. Next when they bill you they pull that discount partial month double charge this month billing, which doesn’t make any sense especially when customers have said that their plan didn’t change, they only upgraded the phone on the same plan so what happen to their bill.
If doesn’t end there, there’s charges on your next bill because after the data plan switch that they pull, they are now billing for previous month data again claiming overage because of the unlimited plan refund! Then there’s the SMS premium text messages and downloads, that their charging a whopping $9.00 to $15.00 a piece for, really? Some customers have also complained about charges for international text messages and roaming, while only being in the US.
When you contest the bill, sometimes you might get a pleasant customer service representative, but most of the time especially when your late on your payment, they can be rude nasty and unhelpful. Clearly the only way to get anything resolved with this company is to be demanding and stand your ground, email the corporate CEO and tell him Verizon Wireless isn’t the only game in town and were sick of being ripped off by our cell phone carrier.
Verizon Corporate Office Headquarters:
140 West Street
New York, NY 10007
Corporate Phone Number: 1-212-395-1000
Corporate Fax Number: 1-212-571-1897
Corporate CEO Email: firstname.lastname@example.org
Corporate Stock Symbol: VZ