TWC Modem leasing fees, and the Class Action Suit

It’s bad enough that Time Warner Cable has awful customer service and they now require digital adapters on analog TV‘s for a fee, but starting November 2012 they are going to start charging long time customers a so called leasing fee for their internet modems of $3.95 a month. If your not happy about that, you can buy your own but it must be one that’s approved for service by Time Warner Cable and that could run about $200 or more.

Buy or lease your modem

“According to CNY Time Warner Communications Manager Stephanie Salanger, the company’s main goal is to give customers the best experience possible and charging the fee will allow them to continually service the equipment and enhance their Internet services.”

That’s funny, considering customers have complained of having the worst experience possible with this company, and charging this additional fee more and more consumers will be leaving TWC. They boast about having so many ways to contact customer service, chat, email and phone, but if you try to call it’s always busy, if you open a chat session you get referred to call, and if you email they will reply with a referral to call, or no response at all.

Time Warner Cable figures if you can’t get through their busy phone line to complain, you’ll just go away, and if you do get through, they will say anything to get you off the phone, they will tell you “they are going to escalate your complaint and someone will call you back”. Well that won’t happen, these reps could care less, unless you don’t pay your bill you will never hear back from them. This company has the worst service by far, and now they are starting to gouge us with fee’s. Time to make a change, and start to complain email the CEO below.

Glenn A. Britt
Chairman, President and CEO
Time Warner Cable
60 Columbus Circle
New York, NY 10023
glenn.britt@twcable.com

Time Warner modem leasing fee class action suit: Read the Summons and Complaint here

Another box, I think not!

If you thought you didn’t need a digital box because you had cable, think again.

Time Warner Cable is now forcing customers to have a separate digital set-top box for each analog television starting October 10, 2012. If you want to watch certain channels like LifeTime Movie Network, CMT, C-SPAN, EWTN, Golf Channel, OWN and TruTV, you will now be required to have a digital adapter or CableCARD for your analog televisions. Time Warner claims they are providing a better quality channel and picture, if that’s true why are they leaving their customers who already pay way to much for cable and are receiving less and less programming, no choice but to pay for a digital adapter or loose these channels they pay for!

Time Warner Cable claims you can get one of these adapters free until December 2013, what they don’t tell you is that free adapter you get today is the same one they are going to start charging you for come December 2013 at .99 cents a month. That’s why even though they suggest you order your free adapter online, when you try the site says not offered for your account. That’s because Time Warner Cable needs you to call and request their so called free digital adapter because it’s not considered free equipment, and they are going to start billing your account for it next year.

They are looking to charge their long time customers more money in surprise fees by claiming this adapter is free! Might be time for us to make a change to our digital TV, email the CEO and tell him no more fees!

Glenn A. Britt
Chairman, President and CEO
Time Warner Cable
60 Columbus Circle
New York, NY 10023
glenn.britt@twcable.com