Back in the day our family loved to order from this restaurant. It had great food and service, so it was always a great time with Uncle Chubby’s at the table.
This year we have ordered several times through GrubHub, even though the customer service seemed unfriendly and bored at Uncle Chubby’s, the food was still always good so it was worth the frustration.
Well after our last order, we will never order from this establishment again. I couldn’t wait for my lasagna to arrive, but it arrived burnt and almost 30 minutes late per GrubHub estimated deliver time. The employees had to notice how burnt this lasagna was (see picture above) when they put the lid on it and yet still sent it out to the customer anyway. When we reached out to the establishment we were told they were to busy to remake and redeliver the order not burnt. Apparently satisfaction is not important!
We were then informed we could call back at another time and there would be a credit waiting, and they would happily redeliver the food. I questioned this and was assured there would be a credit waiting. Well Uncle Chubby does not keep his or his employees word! When we called back no one had any idea of a credit and the owner actually argued about it, and even though there was proof of the order through GrubHub he was still unfriendly and unwilling to replace what was paid for and received burnt.
Even GrubHub couldn’t understand this owners lack of customer service when we complained to them, but they did nothing to rectify the issue. You would think the business owners of these establishments would want to make customers happy, but apparently if your not happy with the food don’t plan on a refund, credit or even a re-delivery because it’s not going to happen!