New York State Verizon customers under contract for Verizon Double Play, have had there bills continue to increase even though they are under contract price, due to Verizon charging a surcharge that they claim is a Federal Tax due to VOIP, but this surcharge was denied by the PSC. Yet Verizon has continued to increase the charge to all their 2 year contract holders unfairly. This surcharge continues to rise without any notice or explanation to their customers for the increase.
Verizon claims that this is a Federal charge mandatory for VOIP customers, and is listed under the Federal Tax part of your bill, but in reality this is a Verizon surcharge not mandatory by the federal government or the PSC, it is only Verizon collecting and increasing this surcharge.
Customers who have two year contracts are shocked when suddenly out of nowwhere their bill increases with this unknown charge. When the customer contacts Verizon, they are told that this charge is out of Verizon’s control, but in reality it’s their surcharge and their way of increasing your contract price.
- Verizon Surcharges and Other Charges and Credits are costs the law allows Verizon to pass on to its customers as a surcharge.
- This surcharge Verizon claims is to recover a portion of the expenses Verizon incurs for the relocation of its facilities that are in the public rights-of-way to prevent interference with streetrepairs, public construction projects or other activities required for public health, safety or
convenience.
Don't get mad get informed! 